If the item you received is faulty, please contact the customer services email quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us photographs of the fault.
The photographs will be sent across to our representatives from the appropriate brand to determine the course of action. If this faulty policy procedure is not adhered to then the policy terms are null and void and we will not be required to refund.
We will then endeavour to get the item back to us and take the necessary course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.
On returning a faulty or incorrect item internationally, you must also email us a photograph or scan of your proof of postage . We can have that refunded to you also for the expenses caused by returning the faulty item to us.
Please note, we can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or postal office receipt. If your original order was paid by card, then we will also need a valid address to pay the additional return shipping funds into- you will be contacted for this upon the packages return.
Failure to cooperate will deem non-liable to any instance of refund. Please note that any use of this website means that you agree to the following Terms and Conditions.